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Terms and Conditions

Gallagher Bassett NZ Ltd t/a TriEx prides itself on delivering first aid training as an enjoyable and educational experience so that each trainee feels confident that they have the skills and knowledge to administer first aid, should they be required to do so.

Available Courses

Gallagher Bassett NZ Ltd (MoE 6650) is an accredited NZQA provider for the following courses:

  • Comprehensive First Aid - 12 hours. Unit Standards 6402, 6401 and 6400
  • Workplace First Aid - 8 hours. Unit Standards 6402, 6401
  • Refresher First Aid - 6 hours. Certificates valid for two years
  • Courses tailored to individual or group requirements including; Basic First Aid, School Environment First Aid, Electrical Workers CPR & First Aid, and Defibrillator Training.

Entry Criteria

All our first aid courses have an open entry. To complete the Unit Standard 6400, trainees must have completed Unit Standards 6402 and 6401 within the previous 3 months.

All courses require an ability to speak and understand basic English. You must complete the Gallagher Bassett NZ Ltd t/a TriEx Learner’s Assessment Report and participate in practical first aid skills during the course. All of our assessments are practical based assessments, therefore require very little writing. You will be required to complete some personal information i.e. Name, Address, Date of Birth. If you require any assistance with completion of the writing sections, our instructors will be more than happy to help. The instructor will read out any assessment instructions for you and all assessments have accompanying pictures for our more visual learners. If you have any concerns regarding your literacy and numeracy skills, or have any other concerns regarding the training, please discuss with your instructor at the start of the course.


Course fees are charged at the price on our website at the date of the booking unless agreed otherwise. Credit Card payments are taken or an invoice is raised at the time of booking.

If you do not pay a bill by the due date of payment:

  • You may be required to pay any costs that are incurred by anyone (including debt recovery agents) in recovering the money you owe or in exercising any other rights, including commissions and the legal costs of a solicitor
  • We may withhold, suspend, restrict or terminate any discounts we have offered you

Course Cancellation and Refund Policy

We guarantee to refund fees when:

  • The course is cancelled or discontinued by us
  • The trainee has a valid reason for discontinuing the course, e.g. medical

Refunds will only be made to the person or organisation that made the original payment.

Where the cancellation notification is received less than 48 hours before the course starts, we reserve the right to refuse any refund but rebooking is allowed. All cancellations must be made in writing by sending us an email to or via the Contact Us page on our website.

We reserve the right to cancel courses if necessary. Every effort will be made to give trainees no less than 5 working day notice. Gallagher Bassett NZ Ltd t/a TriEx will not be responsible for any costs incurred due to course cancellation.

Confidentiality and Privacy

We are committed to protecting the privacy of our trainees. We do not pass on any information to anyone else with permission. In accordance with the Privacy Act 1993, we will only use the personal information provided by trainees for the purposes of training, or other services requested by trainees. Confidentiality, privacy and respect are maintained at all times during courses.


Notwithstanding its legal responsibilities, the company will not accept any liability for any direct or consequential loss whatsoever; whether directly or indirectly attributable to any work undertaken by the company, whether that loss be as a result of omission or error by the company. In any event the company’s total liability is limited to an amount not exceeding the fees paid by the client to the company at the time.

Consumer Guarantees Act

If the Customer is a consumer under the Consumer Guarantees Act 1993 (the “Act”) and acquires or holds itself out as acquiring goods or services from TriEx (Gallagher Bassett NZ Ltd t/a TriEx) for the purposes of a business then the Act will not apply and is expressly excluded. Subject to this clause nothing in these Terms and Conditions will affect Customer’s rights as a consumer under the Act.

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